jaya9 Privacy Policy

1 Introduction and Scope

jaya9 is an online betting and casino platform serving users in Bangladesh. We believe that each user's personal information belongs to them, and it is our responsibility to keep it secure.

This Privacy Policy sets out what personal information jaya9 collects, the purposes for which that information is used, who it may be shared with, and the measures taken to protect it. This policy should be read alongside our Terms and Conditions, as both apply to use of the platform.

This policy applies to jaya9's website, mobile application, and any related digital services. If you use our services, you are considered to have agreed to this policy.

2 What Information We Collect

jaya9 collects various types of information as needed to provide its services. This information falls into two main categories: information provided directly by the user, and information collected automatically while using the site.

2.1 Information Provided Directly

The following information is collected for account registration and management:

• Full name, date of birth and nationality
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport details (for identity verification)
• Mobile banking details for deposits and withdrawals (bKash, Nagad, Rocket, Upay)

2.2 Automatically Collected Information

When you access the jaya9 platform, the following information may be collected automatically:

• Device IP address and browser type
• Operating system and device identifier
• Time of site access, page visit patterns and session duration
• Information from cookies and similar tracking technologies
• Account transaction history and activity

2.3 Information Received from Third Parties

In some cases, information may be collected from trusted third parties for identity verification or fraud prevention. Such collection is always done for legitimate purposes and in compliance with applicable law.

3 Purposes for Using Information

jaya9 uses the information it collects for the following purposes:

• Account Management: Completing the registration process, confirming logins and maintaining account security.
• Identity Verification: Confirming the user's identity and age (21+) in compliance with applicable regulations.
• Transaction Processing: Managing deposits and withdrawals efficiently.
• Customer Support: Using user information to resolve issues and improve service quality.
• Fraud Prevention: Detecting unusual activity and keeping accounts secure.
• Service Improvement: Analysing user experience to improve the quality of the platform.
• Communications: Sending important updates, bonus offers or security-related notifications.

We will never use your information for purposes beyond those stated above. It is not sold or commercially transferred to third parties.

4 Sharing and Disclosure of Information

jaya9 may share user information with third parties in limited circumstances and under specific conditions. Your information is never sold.

4.1 Service Provider Partners

Necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), technology services and identity verification. These partners are required to comply with our security standards.

4.2 Legal Obligations

Information may need to be disclosed to comply with court orders, lawful requests from government authorities, or applicable law. In such cases we will disclose only the minimum information legally required.

4.3 Business Transfers

User information may be transferred in the event of a change in the company's structure or transfer of assets. Even in such cases, the terms of this Privacy Policy will continue to apply.

5 Cookies and Tracking Technologies

jaya9 uses cookies and similar tracking technologies on its website and app. These technologies help improve the user experience and ensure the platform functions properly.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences, language and settings.
• Analytics Cookies: Used to understand site usage patterns, which helps improve the service.

Cookies can be disabled from your browser settings, though doing so may limit some features of the platform.

6 Data Security Measures

jaya9 applies industry-standard security measures to protect user information. Our security framework consists of the following elements:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
• Password Hashing: Passwords are never stored in plain text — only encrypted hashes are kept.
• Two-Factor Authentication: OTP-based verification prevents unauthorised access to accounts.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Restricted Access: Only staff who need specific information are granted access to it.
• Data Backups: Regular backups are maintained on secure servers.

No system on the internet is 100% secure. If you notice any suspicious activity, contact our support team immediately.

7 Data Retention Period

jaya9 retains user information for as long as it is needed to fulfil the purpose for which it was collected, or as required to comply with legal obligations.

• Active Accounts: All information is retained for as long as the account remains active.
• Inactive Accounts: Information is kept for a set period after the last activity.
• Transaction Records: Retained for the long term as required for financial auditing.
• Legal Requirements: Retained for the period specified by legal or regulatory requirements.

On a request to close an account, unnecessary information is deleted as promptly as possible; however, information required to meet legal obligations is retained for the specified period.

8 User Rights

As a jaya9 user, you have certain rights regarding your own information:

8.1 Right to Access

You may request to know what information we hold about you. This request can be made through the support team.

8.2 Right to Rectification

If your profile contains incorrect or outdated information, you may request a correction. This can be done through account settings or the support team.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, information required to meet legal obligations may not be possible to delete.

8.4 Right to Data Portability

You may request your information in a structured, machine-readable format.

8.5 Right to Withdraw Consent

You have the right to withdraw your consent to the processing of certain information. However, this will not affect past processing and may limit your access to some services.

9 Minors and Responsible Use

All jaya9 services are for persons aged 21 or over only. We do not knowingly collect any information from minors. If a minor has provided us with information, we will delete it immediately upon being notified.

We believe that betting should be enjoyed in a healthy and responsible manner. For more information, we recommend reading our Responsible Gaming guidelines, which describe how to set limits and use protective tools.

10 International Data Transfers

jaya9's servers and service infrastructure may be located in various countries. As a result, your information may be transferred internationally. In such cases we ensure that the information is protected to a standard equivalent to this Privacy Policy.

Contractual safeguards, encryption and access controls are used during data transfers to ensure your information remains secure in all circumstances.

11 Third-Party Links and Services

The jaya9 platform may include content from game providers such as Pragmatic Play, PG Soft, JILI, Evolution and other studios. These third parties have their own privacy policies, and their policies will apply when you use their services.

jaya9 is not responsible for the privacy practices of third parties. For payment processing, the individual policies of bKash, Nagad, Rocket and Upay apply.

12 Policy Changes and Updates

jaya9 may update this Privacy Policy from time to time. Any changes will be published on this page with a new date. For significant changes, you will be notified via your registered email or through an in-app notification.

Continued use of the site after any changes will be taken as consent to the updated policy. You should therefore review this page regularly.

For answers to common questions, visit our FAQ section, where you will find answers to common queries about accounts and services in one place.

13 Dispute Resolution

Any dispute relating to this Privacy Policy will first be addressed through discussion. If you contact the support team, we will try to resolve it as quickly as possible.

If a resolution cannot be reached through discussion, the matter will be settled under applicable law and jurisdiction. The matters set out in this policy form part of our overall Terms and Conditions.